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Frequently Asked Questions

Frequently Asked Questions

How can we help you?

Browse the topics below to find answers to your questions.

Why did Schwan's Home Delivery change its name to Yelloh?

How was Yelloh started?

How does Yelloh work?

How is Yelloh different from other food delivery companies?
What is "My Account"?

How do I update my email address?

Why is my username the same as my email address?

How do I reset my password?

How do I update my delivery address?

Why am I not receiving my Order and Delivery, Promotion or Reminder emails?

How does "Keep Me Signed In" work?

How can I sign up for facial recognition and fingerprint sign-in on the app and how does it work?

What do I need to do before I can sign up for facial recognition or fingerprint sign-in on the app?

Why won’t the app sign me in when using facial recognition or fingerprint sign-in?

How do I sign up for text messages?
How do I place my order?

How often do I need to order?

How do I view my orders?

How do I change or cancel an order?
When will my order arrive?

How will my delivery arrive?

Do you have contact-free drop off delivery to my door?

What is the delivery fee?

How do I change an upcoming order delivery date or time?

What if I won’t be home during my scheduled delivery date and time?

What is a Yelloh Freezer Bag?

How do I open my Yelloh Freezer Bag?

What are Gel Packs used for and can they be returned?

How can I get Free Delivery?

Can I tip my Yelloh Pro?

How do I report a missing or wrong product from my order?

Why did I not receive my order?
What is the best way to find information and products using the Search box on Yelloh.com?

How do I download the Yelloh app to my phone or tablet?

How do I sign up or change my app notification settings?
What is My Favorites?

How do I view My Favorites?

How do I add, edit or modify My Favorites?

Where did My Lists go?

How do I save a Recipes list?

How do I apply a promotion or coupon code to my order?

Can I use a promotion or coupon code more than once?

Do you have a rewards or loyalty program?
My product came in Yelloh packaging. Is this a new company?

What if I have an issue with a product I purchased?

Why are products discontinued?

Why are items out of stock or have low availability?

How do I review a product?

Why didn’t my product review get posted?

Do you offer options for special dietary restrictions or preferences?

Does your food come from the USA?

Do you use bioengineered ingredients?

What is bioengineering?

Is your packaging recyclable?

Why isn’t all your packaging recyclable?
What type of payments do you accept?

Do you accept electronic food stamps (EBT) as payment for online orders?

How do I add, edit or remove payment types? Can I save my payment types such as debit or credit card on Yelloh.com?

Do I have to pay sales tax on the product(s) I purchase?

How do I request a refund?
Is there a minimum order for direct-shipped orders?

When will my direct ship order arrive?

How do I cancel a direct-shipped order?

How does the food stay frozen when shipped directly?

Where do you ship food via direct ship?

Can I send a gift of food to someone else?

What should I do with the dry ice in my direct ship order?
How do I order Gift Cards?

How do I pay with my Gift Card?

How do I find my Gift Card balance?
What is Auto-Reorder?

Will discounts be applied to Auto-Reorder items automatically?

How do I update or change my Auto-Reorder settings?

Frequently Asked Questions

How can we help you?

About

My Account Information

Ordering

Delivery

Using Yelloh.com and the Yelloh App

Favorites, Recipes & Promotions

Product Information & Reviews

Credit Cards and Payment Information

Gifts and Doorstep Delivery via Direct Shipping

Gift Cards

Auto-Reorder